SUMMARY
The Senior Mortgage Clerk issues appraisal/contractor payments on liquidation appraisal orders, processes mortgage loss mitigation servicing, possess knowledge of the Debt Collection Improvement Act of 1996 transaction processing, provides Guaranteed Loan Support services, provides Customer Service support, supports the Mortgage Origination/Underwriting Auditor, and uses discretion and confidentiality in fulfilling the requirements of this position.
ESSENTIAL REQUIREMENTS
Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship or Permanent Resident (Green Card) status.
Must be fluent in Spanish. Bilingual skills allow effective communication with clients who speak Spanish, providing them with comprehensive support and guidance throughout the mortgage process.
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
- Procures information from Insurance Companies via Telephone.
- Processes tasks in LoanServ.
- Updates insurance information in LoanServ.
- Issues payments to insurance companies.
- Works & imports correspondence in the Electronic Customer File.
- Prepares & documents global system notes in Sagent.
- Researches accounts and provide resolution.
- Reviews and processes Debt Settlement packet.
- Sends debt settlement application.
- Processes charge off and debt cancellations.
- Processes Skip trace information.
- Indexes signed Ream agreements.
- Responsible for SFH-Guaranteed Loan Program support.
- Processes loss claims according to SFG-GLP regulations, policies and procedures.
- Performs account research and provides detailed analysis and advice to management and customers.
- Provides Lender/Servicer customer service support regarding account via email and phone.
- Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.
- Processes all loss claim related sub tasks.
- Other duties, such as: Prepare UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.
- Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.
- Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.
- Processes Chapter 13 Bankruptcy cases.
- Processes Chapter 7 Bankruptcy cases.
- 410A Bankruptcy History.
- Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.
- Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EDUCATION AND EXPERIENCE
Bachelor's degree and a minimum of three (3) years’ relevant experience, or equivalent combination of education/ experience.
JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIES
Possesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.
Excellent verbal and written communications skills.
Excellent customer service skills with ability to represent company in a positive and competent manner.
Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.
Extremely detail-oriented with ability to quickly grasp business needs and issues.
Ability to work both independently and in a team environment toward the successful achievement of goals.
Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).
LANGUAGE SKILLS
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
CNI CORE COMPETENCIES Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.
COMPLIANCE
Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.
EOE including disability/vet.
Applicants may follow this link to apply: CNI Careers (myworkdayjobs.com)
